Varaus-ja peruutusehdot

Contact Information:
Hotelli Savonlinna
Olavinkatu 15, 57130 Savonlinna
hotellisavonlinna.fi
info@hotellisavonlinna.fi

1. Scope of Application and Special Conditions
These terms and conditions apply to accommodation bookings for individual persons at
Hotel Savonlinna, unless a special agreement has been made or otherwise stated in the
terms of the booked price product.
The hotel has the right to use special conditions that differ from these terms, for example, in
connection with special offers or bookings made through online stores.
The hotel reserves the right to make price changes if they are based on changes in
value-added tax or other legislation, or in public fees imposed by the authorities after the
booking has been confirmed. The customer will be notified of this separately.

2. Booking and Confirmation
When booking, you must provide your name, contact information, arrival and departure
times, and payment method. You can read more about the storage and use of this
information in our privacy policy at hotellisavonlinna.fi.
A booking is binding on the hotel once it has been confirmed orally, in writing (for example,
by email), and when the customer has received a booking number for it.

3. Arrival at and Departure from the Hotel
●Check-in: The room is available from 16:00 (4:00 PM) on the day of arrival.
●Check-out: The room must be vacated by 11:00 (11:00 AM) on the day of departure.
The room will be held until 18:00 (6:00 PM) on the day of arrival as indicated in the booking.
A later arrival must be guaranteed with a prepayment or credit card guarantee, in which case the hotel will hold the room for you.

Arrival outside reception opening hours: Our reception is open Monday to Friday
from 07:00 to 16:00 (7:00 AM to 4:00 PM). We reserve the right to make changes in
case of illness or other compelling situations. If you are arriving outside these hours,
please inform us in advance. We will send you a key code which will give you access
to the hotel and allow you to collect your keys. The message will also contain other
instructions. If a late arrival has not been confirmed or pre-paid, the hotel has the
right to cancel the booking and sell the room to another customer after 18:00 (6:00
PM).
If a guest arrives in accordance with the agreed arrival times, but in an exceptional situation
the booked room is not available, the hotel must, at no extra cost, assist in booking the
nearest possible accommodation of a similar standard.

4. Cancellation of Booking and No-Show
Unless otherwise stated in the terms of the booked price or offer, cancellation must be made no later than 18:00 (6:00 PM) on the day preceding the arrival day.
If the customer fails to arrive as agreed and has not cancelled the booking (a "no-show"), the hotel has the right to charge the price of the first night, including taxes, as compensation, as
well as any other additional services related to the booking.
Notwithstanding the booking conditions, a booking may be cancelled without cost, and any
advance payments may be refunded, if the reason for the cancellation is the serious illness,
serious accident, or death of the guest or a close relative, or another unexpected and
serious event (force majeure). The hotel has the right to request reliable proof of the reason
for cancellation and to deduct any handling fees from the amount to be refunded.

5. Departure Before the Agreed Date
The hotel must be notified of a departure earlier than the agreed date no later than 18:00
(6:00 PM) on the day preceding the departure. Otherwise, the price of one night may be
charged for the unused time. Departing before the agreed date may also result in a change
to the total price of the accommodation.

6. Payments
The hotel accepts the most common payment cards. The hotel is not obligated to accept
foreign currency, vouchers, or cheques.
If the room has not been paid for in advance, it must be paid for upon arrival at the hotel or
at the latest upon departure. The hotel has the right to charge or pre-authorise the payment
card at the time of booking or check-in. A booking fee determined by the hotel may be
charged as a prepayment at the time of booking, which will be deducted from the final bill.
Costs incurred during the stay can be charged to the payment card used, if necessary. If the
hotel has not made a pre-authorisation, it has the right to collect a deposit from the customer at check-in for the use of additional services.

7. Guest Conduct at the Accommodation Establishment
Good manners and rules of order must be observed at the hotel. If these rules are violated, it may result in immediate removal from the hotel. However, the price of the accommodation
and any ordered additional services must be paid, and a refund of a payment already made
cannot be demanded.

8. The Hotel's Liability for Your Property
Valuables can be stored in the room's safe deposit box (if available) or the hotel can, upon
request, take valuables for safekeeping. The hotel has the right to charge a fee for storing
items. If the property to be left for safekeeping is of exceptional value, the hotel must be
notified before it is left for safekeeping. The hotel may refuse to take such property into its
custody.
You are responsible for your own luggage unless the hotel has separately taken it for
safekeeping. The hotel is not liable for property in the room's safe deposit box or otherwise
in the room. The hotel is not liable for damage to or loss of a vehicle or property inside it in the parking area. The area is not supervised.

9. The Guest's Liability for Damage
The guest is liable for any damages caused intentionally or through negligence (such as
smoking in the room) by the guest, their visitor, or their pet to the room, other hotel premises, furniture or equipment therein, as well as to other hotel guests or their property.
Liability for damage is determined in accordance with the general principles of compensation for damages.

10. Denial of Service
The hotel has the right to refuse a booking or cancel a booking already made if the customer
does not comply with the booking conditions or if the hotel has a justified reason to suspect
that the activity is unlawful or may cause harm to the hotel, its staff, other customers, or third parties.